Product Care Plans
We understand that BWV is an essential piece of technology. As a result, we have built robust support mechanisms to allow all customers to keep their hardware and software performing at their optimum.
Reveal also understands the importance of information security for your organisation’s ongoing compliance and profitability, and we have therefore obtained Police Assured Facilities (PASF) and ISO 27001 (Information Security) accreditation.
Software
DEMS 360 software Support and Maintenance includes:
- Telephone and email access to our Helpdesk
- Access to any published knowledge bases
- Access to DEMS 360 updates and patches that address bugs, security, and usability issues
- Access to upgrades and new releases of DEMS 360 containing enhancement and new features
Note: After the initial 12 month period, software Support and Maintenance is available at $52 per camera, per year and must be purchased for the entire number of cameras in the estate.
Hardware
Our products are ruggedised and designed for use on the front line. However, there are instances where support and repairs are needed. For this reason, all of our products are sold with Reveal Warranty, a comprehensive manufacturer’s warranty providing cover for 12 months from the date of delivery as well as 12 months of software support and maintenance.
To ensure our customers have complete peace of mind, Reveal offers a range of Product Care Plans that provide additional and extended cover for your body-worn video solution. Details of our Product Care Plans are provided below.
